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If a course is cancelled, will the money be refunded?

If the course is cancelled in its entirety, everything that you've paid with seQura will be paid back to you.

Bear in mind that education and training centres usually offer a defined period when you can change your mind (usually 14 days) and some of them charge cancellation fees that they deduct from the amount to be refunded. The training centres' cancellation policies are usually found in the enrolment terms and conditions.

How does this payment method work?

Select "Split into 3" as the payment method at the end of your purchase. Enter your ID number and mobile number and pay the first part right away. Instantaneous and no paperwork needed! The other payments will be charged automatically to your card each month and we'll send you confirmation by email.

How can I make payments in advance?

Log in to your account and select the plan you want to end; look for the "Pay off plan" option. You can pay off the amount due there and then, making your payment by card, bank transfer or bank deposit.

How does it work?

Select "Pay Later" as the payment method at the end of your purchase. This will take you to our system where you'll just need your ID number and mobile number. And that's it! Your purchase will have been made without paying for it yet.
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When the store ships your purchase you'll receive an email with the next instructions for payment once you've checked your purchase.

*It's unusual, but for reasons of security some retailers will also ask you for your card number. This is not to charge you at the time but to process an automatic payment 7 days after shipping when you've had time to check your purchase.

How can I log on to my account?

To log on to your account you just need the ID number and mobile number or email address you registered with.

If you have problems logging in to your account please contact us.

How can I set up an account with seQura?

When you make your first purchase, your account will be created with your personal details and your mobile number and you'll be able to log on whenever you like.

How do I change the card used for charging?

You need only log on to user account, enter the applicable purchase and click on the "Change" button which you'll see next to the card number where the instalment payments are being made (top right-hand corner).

As always, all changes are free of charge and incur no penalty, although you'll see that we charge €l to the new card to validate it; we deduct this amount from the last instalment.

How can I change the date on which the instalment falls due?

We're working on including this option in your user account very soon. For now, you can change the due date to the day that suits you at no extra charge and penalty-free by contacting our team.

How does this payment method work?

Buy in the store selecting "Split Payment" as the payment method when finalising your purchase. Next our system will open and you just need to choose the number of instalments, enter your personal details and pay the first instalments. Paperwork-free! You only need your ID number and mobile. The remaining payments will be made every month automatically on your card.

Every month we'll send you notification of the charge by email or we'll tell you if for any reason it wasn't possible to collect payment so you can take the necessary steps.

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