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Can I choose the number of instalments?

Of course! Before finalising the purchase we offer you various options so you can choose the one that best suits you. Selecting "Split Payment" as the payment method opens up our system and then the first step is to choose your payment plan - depending on the store you can choose between 3, 4, 6, 12 or 18 months.

Can I pay off my Split Payment plan in advance?

You can make your payment whenever you like, without restrictions or additional cost. All changes are free, without penalty. If your plan has fixed monthly costs, you'll save when you pay off more than one instalment!

Log on to your account and select the plan you want to end to find the "Pay off plan" option, where you'll be able to make all the remaining payments, paying by card, bank transfer or bank deposit.

If on the other hand you want to make a partial payment of various instalments, you can also do this by getting in touch with us.

Is there any extra charge?

It's as free as the air we breathe. Free of subsequent hidden costs, just the amount of your purchase. Just remember that if you choose the option of paying by bank transfer, your bank may charge a commission for the transfer.

How much does it cost? Is interest charged?

No interest is charged. The APR is 0%. There's just a fixed cost per instalment depending on the value of the order. For example, if you choose to pay for an order of €200 over 3 months, you'll pay €69.60 each month (just €3 per instalment each month).

* Specific conditions may apply in accordance with the store's conditions, but you'll always find the payment information clearly displayed throughout the process.

How will I know when I have to pay each instalment?

You won't need to worry about a thing. Each month (on the same day of the month you made the purchase) an automatic charge will be made to the card you used to pay the first instalment And, as always, you'll receive a confirmation email of this operation.

How is payment made?

You choose! Once you've checked your purchase you can pay by card, bank transfer or by bank deposit.
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To pay by card:

In your user account select the purchase you want to pay for and click "Pay now".

To pay by bank transfer or bank deposit:

We have accounts with five different banks for you to choose from. Check our account details.

Don't forget to include the reference that we give you in the email so we can find your payment.
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*If you choose to go to the bank and make a deposit you should bear in mind that banks do not accept cents and round up the amount.

How do I know if the payment has been made successfully?

If you pay by card (whether manually or automatically) we'll send you a confirmation by email. So you'll always know if we've received the payment or not. If not, well immediately look for a solution.

If you make the payment by transfer or bank deposit we'll send you the confirmation email when we receive the payment. Transfers can take 1-2 days to arrive. If more than 2 working days go by after paying and you haven t received our confirmation, you can contact us to check the status of your payment.

When is the charge made to my card?

The day the instalment is charged is the same day of the month on which you made the purchase.

How are the instalments paid?

Payment of the instalments is charged automatically to the card you used to make the first payment.

How can I change the payment card?

You need only log on to user account, enter the applicable purchase and click on the "Change" button which you'll see next to the card number where the instalment payments are being made (top right-hand corner).

As always, all the changes are free of charge and penalty-free, although you'll see that we charge €l to validate the card. This will be deducted from the last instalment.

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