Question 1

Where can I buy with seQura?

Answer

You can find all the stores we work with using our search tool.
We'll include more every day until we get to the more than 4,000 stores and services that we've currently got signed up.

Question 2

How can I shop with seQura?

Answer

You just need to do your normal shopping at one of our partner stores.
‍
Add the products you want to buy to your basket and go to the checkout.

Among the various payment types the store offers you'll find one or more of our payment methods.

Our system will open with the payment method you select and you'll see all the information relating to the payment.

Follow the steps until the payment goes through and you're done! We'll keep you up-to-date on the status of the payment at all times by email.

Question 3

Who can shop with seQura?

Answer

Anyone who meets the following requirements can buy with seQura:

Resident in Spain
Be of legal age
Have a card enabled to make online payments
Have a phone that can receive SMS

Question 4

What type of card can be used?

Answer

We accept debit and credit cards, Visa and Mastercard, issued in Spain.

Question 5

I can't make the down payment for my order. What can I do?

Answer

If you were unable to pay when selecting one of our payment methods, please check the following:

Your card must be enabled to make online payments
Check that you don't have your card deactivated
The card has not expired
Check that you have entered all the numbering, expiration date and CVC correctly
Make sure you have the latest version of your banking application to confirm the payment
Check that there is available balance to make the charge
We accept VISA and Mastercard cards

Question 6

Why hasn't seQura approved my purchase?

Answer

In order to protect the privacy of your data, we do not have the exact reasons why a request is denied; these are not stored in our database. Our system analyzes multiple variables both of the buyers and the content of each purchase, the reasons for not approving a purchase can be very varied.

However, we inform you that each order is analyzed individually, so if your request has not been approved this does not mean that you cannot make other purchases with seQura. If you've previously purchased with seQura, check to see if you have open payment plans and that everyone is up to date with their payments before trying to make a new purchase.

Question 7

What do I have to do to sign in?

Answer

You can sign in from https://app.sequra.com/login with your ID or NIE and the mobile phone or email you used for your purchase.

If you log in by entering your mobile phone we will send you an SMS with a code to access it. If you sign in with the email, we will send you an email with a link to access your account.

Question 8

What should I do if I can't sign in?

Answer

If you can't access your seQura account, contact us at clientes@sequra.es

Question 9

What do I need to do to add, change or delete a card?

Answer

To add or remove a card within your seQura account, follow these steps:

Sign in through: https://app.sequra.com/login
Go to the “Profile” section and review the cards you have saved for your purchases. From your profile you can add/remove cards for your future purchases

If you want to modify the card in only one of your orders, you will have to access the order where you want to make the change in the “Purchases” section and do it from there.

Question 10

How can I change my personal data?

Answer

You can exercise your rights of access, rectification, cancellation, opposition and, if applicable, portability and oblivion by sending a letter accompanied by a photocopy of your ID to the following address: C/ d'Alí Bei 7-9, entsuelo, C.P. 08010, Barcelona.

You can also send the same information by email to: arco@sequra.es indicating “DATA PROTECTION” in the subject line.

Question 11

Why don't I see all my purchases in my account?

Answer

It is possible that you used a different email or phone number when making one of your purchases, so at that time a second account was created with that data. If you want to have all your purchases in a single profile, you can write to us at clientes@sequra.es and request that we merge your accounts into one.

Question 12

How do I close my seQura account?

Answer

You can exercise your rights of access, rectification, cancellation, opposition and, if applicable, portability and oblivion by sending a letter accompanied by a photocopy of your ID to the following address: C/ d'Alí Bei 7-9, entsuelo, C.P. 08010, Barcelona.

You can also send the same information by email to: arco@sequra.es indicating “DATA PROTECTION” in the subject line.

Question 13

Where can I check my payment plan?

Answer

You can check your payment plan by accessing your customer account through the following link: https://app.sequra.com with the data you used to make your purchase.

Question 14

When is my payment due?

Answer

Fractional payment

When you select the installment payment, the first payment is made at the same time you make the purchase, and the following installments will be charged to your card on the same day of each month.

Pay later

When the store ships your order, you will receive an email with instructions on how to make the payment and you will have 7 days to complete it. We'll also send you a notice a couple of days before the deadline to remind you.

Question 15

How can I pay?

Answer

Fractional payment

Payments will automatically be charged to the same card associated with which the first payment was made.

You can modify the payment card at any time and at no cost through your customer account by accessing the following link: https://app.sequra.com/login

Pay later

You can choose if you want to pay for your order by card or bank transfer, at no additional cost, depending on your preferences. You will receive an email with payment instructions once the store ships and you will also find all the information to make the payment in your customer account by accessing the following link: https://app.sequra.com/login

Question 16

How can I extend the payment date?

Answer

Fractional payment

If you want to change the day of the month in which your payment plan is charged, contact us at clientes@sequra.es indicate the change you want to make and we will help you.

Pay later

If you haven't received your order, contact the store where you made the purchase for information about the order and contact us by email at clientes@sequra.es so that we apply a deferral of payment until you receive the order.

If you have returned your order, you can inform us about it and extend the payment period while the return is being processed logging in to your customer account through the following link: https://app.sequra.com/login

Question 17

What if I can't pay on time?

Answer

If you expect that you will not be able to make the payment on the due date, contact us at clientes@sequra.es so that together we can find the best solution.

Before applying any late fees, we will let you know by email and SMS so that you can solve it at no additional cost.

The delay in payment may entail the application of additional costs as indicated in the credit information before placing the order.

Question 18

How do I change the card for a purchase?

Answer

To modify the card for a purchase, Sign in in your customer account through the following link https://app.sequra.com and follow the steps below:

1. Go to the Purchases section

2. Access the order you want to update the card for

3. Click “Change”

4. Select the option Add another card

If there is any outstanding amount we will try to charge the outstanding amount to the new card, if there is no outstanding amount, a charge of 1€ will be made and refunded instantly to verify that the new card is operational.

Question 19

How can I split the payment?

Answer

If you prefer to pay in instalments, you can change the payment plan at any time in your user account. You just have to find the order and select "Split payment". You can split the payment over 3 or 6 months.

Question 20

Will you charge the amount directly to my card?

Answer

No, once you receive the order you can make the payment by following the following steps:

Sign in and go to “Shopping”
Select the order you want to pay for
Click “Pay Now”

You can also choose to be charged automatically by activating “Automatic Payment” from your user account so that you don't have to know when the date is due (you will always receive a confirmation email whether the automatic payment has been made correctly or if there have been any impediments).

Activate automatic payment from your user account by following the steps below:

Sign in and go to “Profile”
Select or add one card for automatic payments
Under “more options” activate the option “Automatic pay later”

Question 21

My monthly payment from the payment plan could not be collected

Answer

If a charge could not be made, perform the following checks:

Check that you don't have your card deactivated
The card has not expired
The card entered for payments has not been canceled
Check that there is available balance to make the charge
Did you receive a duplicate card? Even if the numbering is the same, when changing the expiration date and/or the CVC, it is necessary to update the card

If you need Update the card you can do this by logging in to your customer account through the following link: https://app.sequra.com

When you report a new card, we will automatically charge the outstanding fee.

Question 22

Why have I been charged a fee for late payment?

Answer

The credit information provided to you before placing the order indicates the possible application of additional costs in the event of a delay in payment. Before applying any cost for delay, we will notify you by email and SMS (on the phone and email provided at the time of purchase) so that you can solve it at no additional cost.

If you expect that you will not be able to make the payment on the due date or if there are any incidents with the order, to avoid charges for late payment, please contact us at clientes@sequra.es so that together we can find the best solution.

Question 23

Why has the management of my payment plan been outsourced?

Answer

As we have not managed the payment on time, and after having tried to solve it and notify you through several channels (email, text message, call...) we have proceeded to refer the management of your case to an external specialized company so that it can reach an agreement with you and resolve the situation.

Question 24

When will my order be delivered?

Answer

Delivery dates vary depending on the store. Contact them for more detailed information, remember that SeQura only manages the payments for your purchase, and we have no visibility on shipments.

Question 25

How do I return my order?

Answer

To process any exchange or return, please contact the store directly through the channels that you can see on their website or through their contact details within the deadline indicated. Once they receive the returned products and update the order, we will send you a new email with the updated payment information.

If you placed your order with the Pay Later option, you can notify us of the return to extend the payment period by following the following steps

Sign in in your customer account at https://app.sequra.es/login
Go to the Purchasing section and select the order
Click on “Notify us of any returns”

We will receive your request and all notifications about the pending payment will be paused.

Question 26

How long does it take to register my return?

Answer

The record of returning a product varies depending on each store and its return processes. The same day we receive the information about the return, we will manage the refund of the corresponding amounts.

Question 27

What should I do if I have an issue and the store doesn't respond?

Answer

If you have already contacted the store, give them a reasonable period of time so that they can answer you. At certain times of the year, sales volume lengthens the response times of retailers.

If the situation continues without you having any news about it, write to us at clientes@sequra.es and attach as much documentation as possible so that we can contact the retailer and help you find a solution.

Question 28

How long will it take for my issue to be resolved?

Answer

Once you report the incident and provide us with all possible documentation, we contact the store to inform us of the situation. We may need to contact you again to ask for more information. The resolution period may vary depending on the store and the type of incident, and we will keep you regularly informed of how the situation evolves.

Question 29

I haven't received my order. Do I have to pay?

Answer

Pay later

If you haven't received the product, you don't need to make any prepayment. We give 7 days from shipment to make the payment, but sometimes it may not be enough. If you see that the deadline is coming up and you haven't received your order yet, contact us at clientes@sequra.es and we'll give you a few more days.

In addition, we recommend that you contact the store where you made the purchase so that they can inform you of the expected delivery date.

Question 30

Why did I receive a reminder after returning my order?

Answer

The return process can take several days depending on each store, so it is possible that between the time you make the return and the store receives the returned products and updates your order information, you may continue to receive some notification from us.

If you receive any email from us after making the return, you can reply to that same email informing us of the situation and we will stop the notifications until the store updates the return information.

Question 31

What is the status of my issue with the return?

Answer

If you have already contacted us before to report an issue with a return, you can contact us via email clientes@sequra.es, although we will always keep you informed of any changes or news.

Question 32

My return hasn't been registered, what can I do?

Answer

To check if the return has been processed, contact the store where you made the purchase and confirm with them if they know your request.

If the store confirms that the return is correct but you don't see it reflected in your SeQura user account, please write to us at clientes@sequra.es so that we can stop the collection process and study your case.

If you have any incident number, return slip or email from the store confirming the return, please send it to us to expedite the resolution.

Question 33

How long do refunds take?

Answer

The refund is made on the same day that the store informs us of any change in the value of your order. In addition, you will receive an email notification.

You may not see the refund that same day reflected on your account or card. Keep in mind that depending on the type of card and the bank, a refund can take up to 5-7 business days to be reflected in your account.

If you made the payment with a credit card, it will depend on the credit card's billing cycle. If you need information in this regard, we recommend that you contact your bank.

Question 34

My order was canceled. Why do I still have a charge?

Answer

Fractional payment

It is possible that despite having requested the cancellation of your order, the store has not yet updated the information and you have been charged for the next monthly payment. Don't worry, once the cancellation is updated we will refund all the corresponding amounts.

Please note that some stores have cancellation, shipping, or return fees. Review the return/cancellation conditions on the website of the retailer where you purchased.

Question 35

Why haven't I received a refund for the total amount of my purchase?

Answer

If you have returned or canceled your order, we will refund you for each fee you have paid, so you may receive the total amount in different movements. You will also receive an email for each of the fees we have reimbursed you.

Question 36

Why haven't I been reimbursed for the full amount I paid?

Answer

Please note that some stores have cancellation, shipping, or return fees. Review the return/cancellation conditions on the website of the retailer where you purchased.

Question 37

Is it safe to shop with SeQura?

Answer

At seQura we ensure your security and apply very demanding protocols for the protection of your information and personal data.

The data of each user is treated by seQura under the strictest confidentiality, applying the appropriate technical and organizational security measures in accordance with current regulations.

Question 38

You have asked me to provide you with additional documentation, how do I send it to you?

Answer

In the email we sent you, you have a link so that you can directly upload the documentation that we have requested from you.

We need a photo of your identity document on both sides, make sure that the document corresponds to the owner of the purchase and that the document is valid.

We also ask you to indicate your current professional activity.

Alternatively you can send us an email to clientes@sequra.es and attach the documents to us there.

Question 39

How can I report an attempted fraud or unrecognized charge?

Answer

If you see an unrecognized charge on your card in the name of seQura, you can contact us through our email clientes@sequra.es.

In the email it is important that you provide us with:

DNI
First and last name
Contact phone
Last 4 digits of your card
Proof issued by the bank for the charge made to your card (we need a screenshot)

This way we can locate it and determine what order it corresponds to, if any.

If the purchase is in your name and it was not made by you or a family member/friend, you must file a police report for impersonation and send us a copy by email to clientes@sequra.es.

Question 40

How can I exercise my rights to consult, modify and delete my data?

Answer

To process the request for the deletion of your personal data, once you have completed the corresponding payments for your purchase, you must go to the following email arco@sequra.es indicating in the subject: “DATA PROTECTION” and our Legal Department will proceed to delete it.

Question 41

How can I protect myself against identity theft?

Answer

The best thing to do is to take a series of precautions. Here are the main ones:

Limit the personal data you share online.
Generate secure passwords to access your websites
Don't download files from unknown sources.
Verify the authenticity of unknown calls.
Destroy unnecessary documents in your name (bills, bank statements, etc.).

Question 42

What is phishing and how can I identify it?

Answer

Phishing is a malicious activity that consists of impersonating another person or organization for various reasons: committing some type of fraud, obtaining data illegally, etc.

We can identify phishing when:

Let's detect that there are very obvious spelling or grammatical errors in communication.
The domain from which we receive the communication does not match that of the company.
The communication includes files or links that generate distrust in us.

We recommend that, in case you receive any communication that does not seem legal or of doubtful origin, to contact us to verify if we have sent it to you. Remember that our domain is @sequra .es

Question 43

Why do I have a charge if the purchase was declined?

Answer

The initial online approval of the credit is not definitive, SeQura reserves the right to cancel the agreement if any aspect is detected that makes it impossible to maintain the initially approved payment plan, in this case returning the amounts that could have been paid at the beginning of the purchase of the order to the same card that was used. The return is immediate, but it may take 24 to 48 hours for you to see the associated movement.

Question 44

How can I set up an account with seQura?

Answer

When you make your first purchase, your account will be created with your personal details and your mobile number and you'll be able to log on whenever you like.

Question 45

Can I pay off my Split Payment plan in advance?

Answer

You can make your payment whenever you like, without restrictions or additional cost. All changes are free, without penalty. If your plan has fixed monthly costs, you'll save when you pay off more than one instalment!

Log on to your account and select the plan you want to end to find the "Pay off plan" option, where you'll be able to make all the remaining payments, paying by card, bank transfer or bank deposit.

If on the other hand you want to make a partial payment of various instalments, you can also do this by getting in touch with us.

Question 46

Is it possible to pay before the payment deadline?

Answer

Of course! If you don't want to wait you can pay whenever you like once delivery has been made.

The easiest way is to log on to your account and pay with your debit or credit card (Visa or Mastercard). You can also choose to be charged automatically by clicking "Automatic payment" in your user account and that way you don't need to keep an eye on the due date (you'll always receive a confirmation email whether the automatic payment has gone through successfully or there has been some kind of problem).

If you prefer, you can also pay by bank transfer or bank deposit*. We have accounts with five different banks for you to choose from. Don't forget to include the reference that we give you in the email so we can find your payment.

* If you choose to go to the bank and make a deposit you should bear in mind that banks do not accept cents and round up the amount.

Question 47

How do I know if the payment has been made successfully?

Answer

If you pay by card (whether manually or automatically) we'll send you a confirmation by email. So you'll always know if we've received the payment or not. If not, well immediately look for a solution.

If you make the payment by transfer or bank deposit we'll send you the confirmation email when we receive the payment. Transfers can take 1-2 days to arrive. If more than 2 working days go by after paying and you haven t received our confirmation, you can contact us to check the status of your payment.

Question 48

Can I return the order once the first instalment has been paid and get a refund?

Answer

Contact the store where you made the purchase so they can notify you of the conditions and thereby process the return. Once the store confirms that they have processed the return successfully we'll refund the amount to the same card that you used to pay the first instalment.

In the event that you change the item or make a partial return, instead of refunding you, the remaining instalments will be adjusted to the new amount of the order.

Question 49

If a course is cancelled, will the money be refunded?

Answer

If the course is cancelled in its entirety, everything that you've paid with seQura will be paid back to you.

Bear in mind that education and training centres usually offer a defined period when you can change your mind (usually 14 days) and some of them charge cancellation fees that they deduct from the amount to be refunded. The training centres' cancellation policies are usually found in the enrolment terms and conditions.

Question 50

How can I access the seQura order panel?

Answer

• Open this link: https:/ /simba.sequra.es/session/new

• Your username is the email address we gave you and the password is the one you generated in the email we sent you at that address. If it's not your first visit, check whether you have changed the password.

If you need more information, watch these videos:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1501986882/01+=+ACCESO+Y+CONFIGURACI+N

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1502085204/02+=+P+GINA+ DE+INICIO

Question 51

How am I going to be paid?

Answer

We carry out a bank transfer every day including all the orders to be paid on that day to the account provided in the partnership contract.

We bear the costs associated with the transfer provided that this is an account in Spain.

Question 52

How can I find an order on the seQura panel?

Answer

The Simba home page is divided into three large sections:

• Upper menu: this is the green menu in the upper section of the screen.

On the left-hand side of the upper menu is the Orders button, which enables you to search for orders

• Search form: this enables you to search for orders and customer files by entering the details in the applicable fields.

The right-hand side of the upper menu displays an order search option. The field with a magnifying glass is the order search tool. Here you can enter the store order reference to carry out the search. When you click on the order, a screen will open with all the customer and shopping basket information.

For more information, watch this video:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1502085204/02+-+P+GINA+ DE+INICIO

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1503297567/03+-+B+SQUEDA+DE+PEDIDOS

Question 53

How can I register a return on seQura?

Answer

To register the return of an order, there are two options depending on your platform.

- Automatic process: If your platform allows it (see the "Operations" section of the paperwork we sent you) simply by updating on your side the change will automatically show up on Simba.

- Manual process: If in the aforementioned paperwork it does not specify that the returns are automatic, you have to find the order on Simba and enter the order details:

‍
• Click "Editar Carrito / edit cart" in the lower part of the invoice (bottom left).
• This will immediately enable the cart fields to be edited: "Reference", "Name", "Prices", "Quantity" and "Totals" and the trash can icon will appear on the right.
• Delete the returned products using this icon.
• Lastly, press "Actualizar / Save"For more information, watch the following videos:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1503330428/09+=+DEVOLVER+COMPRA+AHORA+PAGA+DESPU+S

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1502085368/10+-+DEVOLVER+PAGO+FRACCIONADO

‍

Question 54

I have my first sale, what do I do now?

Answer

We need to know when you'll be sending the products to the customer in order to get the payment instructions to them. To this end, we need you to mark the orders as shipped when you send them.

It's important that this is done when the order is shipped and that this shows beforehand any change that may have arisen before shipping, whether in terms of products sent or customer details, shipping and invoice addresses...

Depending on your eCommerce platform, you'll need to follow different steps. You can refer to the operations documentation that we've given to you for this. If you still have queries, you can contact us at sat@sequra.es

Question 55

What order information can I see?

Answer

Once you have opened an order, you will see the following information:

Purchase reference (Order number)
Date of purchase
Payment method chosen by the customer
Customer details: Full name / email address / Date of birth
Basket (items or services bought by the customer)
Payment report (transfers)
Record of retailer's activity (updating of basket, returns, cancellations, etc.)

For more information, watch this video:

https://segura.atlassian.net/wiki/spaces/DOC/pages/1503330326/04+-+P+GINA+DE +PEDIDO

Question 56

I want to add users to the Simba platform so other team members can manage orders

Answer

Write to us at clientes@sequra.es giving an email address for each user you need. Once created, the new users will receive an email with a link to generate their password.

You can also create permissions to access the seQura back office depending on the role of each user. Viewing the various aspects related to your account will depend on such permissions. You can have users for administration and others for warehouse and shipping management who can only access the fields they need to do their job.

Question 57

What commissions does seQura charge me?

Answer

We deduct a percentage of the total order amount when making a payment for it. The commission will depend on the method of payment chosen by your customer.

For example: a split payment will mean a commission of 0.5% of the order amount regardless of whether your customer chooses to pay in 3, 6 or 12 instalments.

If you've decided to offer Split into 3 at no charge for your customer, a commission of 2.95% of the order amount will be applied to you.

Question 58

The orders are not being completed correctly. What should I do?

Answer

Check that your website's SSL certificates are valid. If the problem persists, contact us at sat@sequra.es specifying your business.

Question 59

Does seQura guarantee me payment for the total of the order?

Answer

By trusting in us as a payment method, you become our partner. This means that we accept 100% of the transaction risk and you can be assured that you will be paid for the orders.

Because we are the ones who verify the details of your customer, once we accept a sale, it means that we will pay you this amount whether or not your customer pays.You only need to focus on selling - we'll look after the rest!

Question 60

Can I export a list of orders from the seQura panel?

Answer

Yes From the general order page, once you have registered the search filters you need, you can click the “Export” button to list the results obtained in an excel sheet format.

Question 61

Where can I find seQura's visual resources to publicise the service on my website?

Answer

We give you all the marketing resources you need to convey our flexible payment solutions to your customers. To maximise efficiency check out our tutorial for the best way of applying them. Click here.

‍

Question 62

How do I update the seQura modules on my website?

Answer

Go to our documentation and select your e-commerce platform. Step 3.3 UPDATING explains the steps to follow.

Question 63

I want to change the eCommerce platform on my website. What do I need to do?

Answer

Our plugins are compatible with most eCommerce platforms. Write to us at sat@sequra.es specifying your business and we'll give you everything you need for your new website.

Question 64

How can I change the bank account to which the payments are sent?

Answer

It often happens that during the lifetime of a company, changes arise in terms of banking information, address and other fiscal data. In any of these circumstances, you only have to send an email to our legal department or contact customer services and we'll process it immediately. We'll just need the paperwork verifying such a change. In the case of bank accounts we need the account title certificate issued by the bank.

Accepted Answer

Our Instore solution enables you to extend the same experience that you offer customers on your website to the in-person channel.

The products available for selling in your physical stores are: Split into 3 and Split Payment.

Your sales staff will be able to replicate the dynamism of an eCommerce purchase by requesting just the same 5 personal details requested on the website: name, ID number, date of birth, mobile number and invoice address.

The most immediate experience on the market! Your customer will leave your store happy with their order in their hands.

Accepted Answer

To delete items from a basket follow these steps:

• Click "Editar Carrito / edit cart" in the lower part of the invoice (bottom left).
• This will immediately enable the cart fields to be edited: "Reference", ', "Name", "Prices", "Quantity" and "Totals" and the trash can icon will appear on the right.
• Delete the products concerned using this icon
• Lastly, click "Actualizar / Save"

The system will automatically send the customer the new payment conditions.

Important: Once financing has been accepted new products cannot be added to the basket. In the event that the customer wants to buy more items, they will have to make a new purchase or pay the difference to the retailer.

For more information, watch this video:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504247809/11+-+EDITAR+COMPRA+AHORA+PAGA+DESPU+S

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504116754/12+=+EDITAR+PAGO+ FRACCIONADO

Accepted Answer

We give you all the marketing resources you need to convey our flexible payment solutions to your customers. To maximise efficiency check out our tutorial for the best way of applying them. Click here.

Accepted Answer

You can configure the language of the Simba interface (English/Spanish). The right- hand side of the upper menu on the home page shows the name of the store. When you click on this various options drop down. One of these is:

• Select language

For more information, watch this video:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1501986882/01+=+ACCESO+Y+CONFIGURACI+N

Accepted Answer

• Click "Editar Carrito / edit cart" in the lower part of the invoice (bottom left).
• Click the "Añadir descuento / Add discount" option
• An additional line will be added to the basket to record the discount*
• Lastly, click "Actualizar / Save"

The system will automatically send the customer the new payment conditions. *It is not necessary to enter the negative value of the discount. The system performs the calculation itself and makes the applicable deduction.

For more information, watch this video:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504247809/11+-+EDITAR+COMPRA+AHORA+PAGA+DESPU+S

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504116754/12+-+EDITAR+PAGO + FRACCIONADO

Accepted Answer

To request a new user to access our order panel you need to contact the support service:

Telephone number: 93 176 00 08 Monday-Friday 9-14:00 and 18-21:00
Email address: clientes@sequra.es

Accepted Answer

• Click "Editar Carrito / edit cart" in the lower part of the invoice (bottom left).
• Click the "Añadir gastos de envío / Add handling" option
• An additional line will be added to the basket to record the new charge
• Lastly, click "Actualizar / Save"

The system will automatically send the customer the new payment conditions.

For more information, watch these videos:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504247809/11+=+EDITAR+COMPRA+AHORA+PAGA+DESPU+S

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1504116754/12+-+EDITAR+PAGO+FRACCIONADO

Accepted Answer

The right-hand side of the upper menu on the home page shows the name of your business. When you click on this various options drop down. Among them:

• Enter a new password

If you can't remember the current password, you can restore it on the same home page as the panel, using the "Forgot password?" option.

For more information, watch this video:

https://sequra.atlassian.net/wiki/spaces/DOC/pages/1501986882/01+=+ACCESO+Y+CONFIGURACI+N